Special Report
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Get ready for the new way of accepting payment
All types of business will want to prep for a fast-approaching change in the way customers pay for goods and services.
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Shortening the sales cycle is the most effective way to increase revenue without adding costs or resources. (more…)
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Latest News & Views
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Sales and service in a tough economy: 3 areas to focus on
May 17, 2012 by Ken DooleyThree strategic areas that will play a key role in determining whether your sales will thrive or only survive in this changing economy.
Posted in: Customer service, economy, Latest News & Views, Sales & Marketing
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The 6 tech skills most companies are missing
May 16, 2012 by Valerie HelmbreckMost companies struggle to find room in the budget for IT training or to recruit new tech employees. But a recent survey says most organizations are being held back by gaps in their IT staff’s skills.
Posted in: Human Resources, In this week's e-newsletter, Latest News & Views, Technology
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EPA at ‘war’ with energy industry?
May 15, 2012 by Jim GiulianoSen. James Inhofe (R-OK) says EPA has launched a secret war on oil, natural gas and coal.
Posted in: In this week's e-newsletter, Latest News & Views, Legal & Compliance, Technology
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10 ways to overcome price objections
May 14, 2012 by Ken DooleyIf your customers and potential customers can’t explain why your products or services are different from the competition, they’ll naturally fall prey to price-cutters.
Posted in: communication, In this week's e-newsletter, Latest News & Views, negotiating, Sales & Marketing
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Why customer service is like dating
May 11, 2012 by Jim GiulianoCustomer service is kind of like dating in the business world. And as you know, some dates can go well, while others can go down the tubes.
Posted in: customer loyalty, Customer service, In this week's e-newsletter, Latest News & Views
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4 phrases that kill upsell attempts
May 10, 2012 by Jim GiulianoAny time your sales and service people are trying to help customers find the right fit or increase an order, saying the wrong thing can kill the sale.
Posted in: Customer service, In this week's e-newsletter, Latest News & Views, Sales & Marketing
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Who’s the right person to deliver superior customer service?
May 9, 2012 by Ken DooleyWho’s the best person in your organization to deliver memorable customer service?
Posted in: customer loyalty, Customer service, In this week's e-newsletter, Latest News & Views, Sales & Marketing
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Do you really need an IT head?
May 8, 2012 by Valerie HelmbreckThe job of head of IT is disappearing. What’s replacing it?
Posted in: Human Resources, In this week's e-newsletter, Latest News & Views, Technology
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