December 18, 2012 by Bob Hill
Posted in: communication, In this week's e-newsletter - Sales & Marketing, Special Report - Sales & Marketing
When it comes to letting a salesperson go, the words a manager chooses may also expose the company to legal action.
With that in mind, business columnist Jeff Haden suggests managers avoid these three phrases, in particular:
- “Look, this is really hard for me.” Termination is about the employee, not the manager. Focusing on how difficult it is for you will only raise the rep’s ire.
- “We’ve decided we need to make a change.” You’re not trading a forward to the Indiana Pacers, you’re firing an employee. So stick to the basics, and keep it as simple as possible. You might even just say, “Unfortunately, I have to let you go.”
- “We can work out the other details later.” You don’t want to drag a process like this out. Be sure to have your ducks in a row prior to calling the employee in. Explain the decision, and what steps are necessary right then and there.
Source: “The 10 Worst Things to Say When You Fire Someone,” Inc. Magazine, 2/6/12.