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6 presentation killers prospects hate to see

May 24, 2011 by Ken Dooley
Posted in: closing, communication, negotiating, sales management, Sales meeting ideas, Special Report - Sales & Marketing, training

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Here are six common presentation blunders salespeople make. Each is a complete turn-off to prospects.

  1. Poor preparation. They don’t prepare properly so they go into a presentation without understanding the prospect’s business. They forget that most presentations are won in preparation, not in the sales call.
  2. Jumping to conclusions. They offer solutions before they have a clear understanding of the prospect’s problems. So they base their presentation on what they think is important instead of what their prospects want. Top salespeople never try to solve a problem without the right information.
  3. Talking too much. They take control of the conversation, thinking it’s the best way to move to a successful close. Top salespeople listen more than they talk. When they do speak, it’s about prospect problems, concerns and goals. They also take notes to make sure they have a clear understanding of prospect needs.
  4. No personalization. They don’t customize the presentation for the prospect. They show up and give a canned presentation with no consideration for the specific customer.
  5. No differentiation. They don’t identify their competition before making the presentation. If they have a competitive advantage, they’re not aware of it.
  6. Poor close. They fail to ask for the order so they don’t get it, no matter how persuasive their presentation has been. The goal of every presentation is to close the sale. Top salespeople either achieve that goal or identify the next step that will bring them to a successful close.

Adapted from the book The Ultimate Sales Machine by Chet Holmes.

What are the worst blunders you’ve seen in a sales meeting? Share them in the Reply box below.

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  • http://www.BestAtSelling.com Maura Schreier-Fleming

    The worst blunder I saw was a salesman working with a risk averse customer. The customer asked question after question to be assured that the solution offered was best for him and his company. I patiently answered each one. Then the customer asked another question and the salesman said, “You don’t need to know that.” You could see the stunned look in the customer’s eyes. End of sales call. He didn’t ask another question after that. He also didn’t buy. Needless to say, I suggested that this salesman improve his listening and questioning skills because his sales career was going to be limited with that kind of strategy execution.

  • http://www.facebook.com/profile.php?id=100003406050568 Arthur

    Great point, BrianJ! Many buyers these days are doing exivnstee internet research before talking to a sales representative. As you say, the danger is the mis-information they dig up. Buyers often base their purchasing decision on published product specifications, when in reality, they need something quite different. They typically under buy, and end up not being satisfied with the product, and blame the sales represenative for it. Not only do you have an unhappy customer who will tell others about the experience, he certainly will never buy from you again. In my experience, the sales representative must complete a thorough needs analysis with the prospect in these situations. Everyone wants the cheapest price, but the cheapest price for what they want. It is therefore the sales representative’s job to help the customer buy what he actually wants.The bottom line is the better the fact find, the happier the customer, the better the paycheck!



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