Amazon v. Wal-Mart: The strategy behind a billion-dollar price war
January 12, 2010 by Bob HillPosted in: In this week's e-newsletter - Sales & Marketing, Industry Spotlight - Sales & Marketing, Latest News & Views - Sales & Marketing, negotiating, New Research, online marketing
Just how far will Wal-Mart and Amazon go to prove price is king in an emerging online marketplace?
The price war started a month or so ago, when both Wal-Mart and Amazon began dropping prices on best-selling books and DVDs in an attempt to win buyers, rather than profits. But the price war soon expanded to other items including video games, mobile phones and other popular devices.
In some ways, the back and forth has gone from petty to absurd:
- Wal-Mart recently slashed a third of the sticker price off of Hasbro’s classic Easy-Bake Oven
- Amazon and Wal-Mart both offered the Xbox 360 gaming console, an extremely popular item this holiday season, for a bargain-basement price of $199 — complete with a $100 gift card
- Wal-Mart and Amazon both offered a $15 gift card with the purchase of “Call of Duty: Modern Warfare 2″ — the most popular video game of the holiday season, and
- Both companies are selling the Palm Pixi phone (an item that normally retails for more than $200) for approximately $30.
Obviously, neither company is profiting from sales of these items. In fact, they actually lost money on some of the best-selling items from this past holiday season. So the question is: Why employ a strategy like this, especially now, when a post-recession holiday season could provide a major boost in sales?
Answer: It’s a long-term strategy to win buyers — and eventual profits — in a shifting marketplace where a lot of customers now prefer shopping online to fighting traffic and crowds to shop in brick-and-mortar stores.
Online sales currently account for only 4% of the retail market, but that percentage is rising quickly, which has caused retail giants to scramble and determine whether to stake their company’s future in-store or online.
The current battle between Wal-Mart and Amazon is particularly compelling because it pits a consumer titan (Wal-Mart generated more than $400 billion in sales last year) against the emerging online contender (Amazon posted $20 billion in online sales last year), both of which cater to completely different buyers (Wal-Mart the average American shopper and Amazon, the edgy, urban-class buyer). It creates an old guard v. new guard matchup that has the potential to determine not only which company is built to last, but also the future of retail altogether.
Recession-proof businesses
While most retail chains are still feeling the ill effects of a consumer confidence hangover, Amazon’s sales were up 24% in the third quarter of 2009. Meanwhile, Wal-Mart’s direct merchandise sales were up 44%, which means both companies are basically recession proof right now.
But the issue at stake isn’t where consumers are spending now, but how — and where — they’ll be spending their money in the years to come.
Sure, Wal-Mart is still the team to beat … for now, but can the company maintain its momentum if its strategy remains dependent on low-to-no profit deals and in-store selling?
Who will ultimately win this pricing war, Amazon or Wal-Mart? Tell us what you think in the Comments Box below.
Source: “Price War Brews Between Amazon and Wal-Mart,” by Brad Stone and Stephanie Rosenbloom, New York Times, 11/24/09
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Tags: Amazon, Call of Duty, Hasbro, holiday, Modern Warfare 2, New York Times, Palm Pixi, QVC, Wal-Mart, Xbox
January 13th, 2010 at 9:40 am
My vote is for Amazon! Their customer service is excellent and the way they know their customers is astonishing.
January 13th, 2010 at 12:31 pm
While I shop on-line with Amazon and in-store with Walmart…if it comes to purely shopping on-line, my trusted source is Amazon! I have ordered from them for the past few years and have always received items on-time and their low price guarantee is an added bonus. I like how they allow other vendors to sell through them and this has worked out very well. Amazon is the future giant!
January 13th, 2010 at 2:52 pm
The Walmart experience can be great, can be less than pleasant, it depends on many variables each trip. Is the desired item in stock, is the store crowded, can I get help if I need it, what about the check out lines? But as for Amazon…it is a very predictable and very pleasant experience time after time. They are getting to be a good as Disney in providing the same positive result each time I use them. Product reviews, vendor reviews, great pricing (often including free shipping) and quick and hassle free. Makes me want to go order something right now!
January 13th, 2010 at 3:49 pm
Having bought Christmas presents on line only of books and music on both Amazon and Wal-Mart sites this year. I feel like I was the big winner. I was able to save money and receive the goods in reasonable time. I wondered if they were going to reduce the prices more and I thought about waiting to buy. How do they know what the competitive prices are and when they need to be changed? Are they scraping their competitors websites daily? Isn’t that against the law? I used to work for a software company that did that. I tried to sell to both Walmart and Amazon. They were not interested at the time. I bet they are using that service or a service like it, now.
January 15th, 2010 at 2:21 am
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January 15th, 2010 at 11:07 am
Amazon will win because once the consumers realize Walmart is having mfg. merchandise down the products to hit their pricepoints.
January 18th, 2010 at 9:06 am
I have been an Amazon shopper for several years now, and have been very happy with the prices and convenience. I have visited Wal-Mart several times in that period, and while the store is clean and most employees very friendly, I much prefer Amazon. I did almost all my Christmas shopping online this past year, and it worked out great! Amazon has my vote.