Pro ball players who continually make mistakes are demoted to teams in the minor leagues. These players are called “bush leaguers.” Sales also has its share of bush leaguers, who constantly make the following mistakes: More…

Today, quality of service has become so essential that those who lead the way in service excellence have a powerful competitive advantage. More…

What’s the best way for your salespeople to take care of their customers? More…

Many think a sale is closed when the customer signs on the dotted line. It isn’t. More…

How your salespeople handle it when customers complain will determine whether those customers remain loyal or switch to competitors. More…

Customers are bombarded with attractive offers all the time. They are hit with deals claiming to have better pricing, quality and service. But those are not the factors that cause them to jump ship to another company. More…

These two companies have developed strategies that transform Twitter into a highly effective, no-cost resource for promoting brand loyalty, providing better service and boosting revenue: More…

Need a little extra ammo for that next sales meeting? Here are seven leadership tips that help salespeople during tough times: More…