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11 telltale signs of bush league salespeople


June 17, 2010 by Ken Dooley

Pro ball players who continually make mistakes are demoted to teams in the minor leagues. These players are called “bush leaguers.” Sales also has its share of bush leaguers, who constantly make the following mistakes: More…

Customer care tips working to boost loyalty, revenue today


June 16, 2010 by Ken Dooley

Today, quality of service has become so essential that those who lead the way in service excellence have a powerful competitive advantage. More…

Survey reveals No. 1 customer need


April 13, 2010 by Ken Dooley

What’s the best way for your salespeople to take care of their customers? More…

20-minute Sales Meeting: Building trust


March 1, 2010 by Ken Dooley

Many think a sale is closed when the customer signs on the dotted line. It isn’t. More…

Ways to spin complaints into opportunities


February 11, 2010 by Ken Dooley

How your salespeople handle it when customers complain will determine whether those customers remain loyal or switch to competitors. More…

The No. 1 reason customers stay or leave


February 9, 2010 by Ken Dooley

Customers are bombarded with attractive offers all the time. They are hit with deals claiming to have better pricing, quality and service. But those are not the factors that cause them to jump ship to another company. More…

How 2 top companies use Twitter to boost sales, loyalty


January 15, 2010 by Bob Hill

These two companies have developed strategies that transform Twitter into a highly effective, no-cost resource for promoting brand loyalty, providing better service and boosting revenue: More…

Sales leadership in a tough economy


December 22, 2009 by Ken Dooley

Need a little extra ammo for that next sales meeting? Here are seven leadership tips that help salespeople during tough times: More…


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2010-09-02 16:02