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Feds up the ante: Go green or lose a sale


July 30, 2010 by Tom Guay

There’s yet more pressure on 600,000 businesses to reduce their greenhouse gas (GHG) emissions: Future sales depend on it! More…

One more way to trip over family-leave rights


July 29, 2010 by Dan Wisniewski

As far as employment laws go, the Family and Medical Leave Act (FMLA) is one of the most complicated, as one company found out when it made a common mistake. More…

Employees want lenient Web policies


July 28, 2010 by Valerie Helmbreck

Your company’s Web-use policy is usually a collaborative effort that includes legal counsel, IT expertise, HR insight and executive oversight. When top level managers give Web policies a review, it’s important to keep in mind a careful balance … More…

When customers complain …


July 27, 2010 by Ken Dooley

Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad. Share these possibilities with your salespeople:

More…

Warren Buffett shares the best advice he’s ever received


July 26, 2010 by Bob Hill

In a recent interview with The Huffington Post, the Oracle of Omaha shares some honest (albeit unexpected) wisdom. More…

Getting prospects to choose you over their current supplier


July 23, 2010 by Ken Dooley

Some prospects look at changing suppliers the same way they look at divorce – it’s painful. Getting a prospect to switch to you involves removing the pain. More…

What IT doesn’t know could cost you


July 22, 2010 by Valerie Helmbreck

New research casts doubt on the ability to measure the value of IT spending. More…

Making the switch from ‘just a vendor’ to ‘trusted consultant’


July 21, 2010 by Ken Dooley

Do your customers see you as nothing more than a vendor, and not as a trusted consultant? If so, here’s how to make the switch.
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A profile of an employee who’s most likely to steal


July 20, 2010 by Jennifer Azara

You hate to think that any employee would try to defraud your company. But it happens … a lot.  Here’s who does it. More…

3 little-known metrics that tell where the economy’s headed


July 19, 2010 by Bob Hill

Business experts monitor these little-known statistics very closely, as they’re often solid indicators of where the economy is headed in the months ahead:  More…

Do your customers know how you’re different from the competition?


July 16, 2010 by Ken Dooley

If your customers and prospects can’t quickly explain why you’re different from others in your industry, you may be in trouble, especially during an economic slump.
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Tech tricks for the road warrior


July 15, 2010 by Valerie Helmbreck

Business travel isn’t without its technology hiccups.  Most road warriors are becoming more and more dependent on gadgets to keep them productive and connected on business trips. To make sure you’ve got tech backup, More…

Grateful only goes so far: What to do when employees grow weary


July 14, 2010 by Jennifer Azara

“In this economy, be grateful to have a job.” You hear that a lot these days, but what happens when that’s not enough anymore? More…

How would you fix these economic problems?


July 13, 2010 by Bob Hill

If the decision were up to you, how would you put these four key areas of the U.S. economy back on track? More…

Customers may try to strongarm you into helping them save


July 12, 2010 by Jennifer Azara

Everybody’s still trying to cut costs anywhere and everywhere they can. But what if your customers told you you’d have to take steps to lower their expenses … even if it drove your own up? More…

One great way to make customers happier


July 9, 2010 by Valerie Helmbreck

Want to  make your  customers or clients happier with you? Let them pay their bills electronically. More…

Employee demoted after maternity leave: Was it legal?


July 8, 2010 by Dan Wisniewski

Demoting an employee immediately after she returns from maternity leave sounds like a recipe for disaster – so how’d this company do it and win in court? More…

Science group: Control emissions to stop global warming


July 7, 2010 by Tom Guay

Businesses that see global warming as a hoax just got punched in the nose. More…

Great ways to lose sales


July 6, 2010 by Ken Dooley

Salespeople get a lot of advice about what they must do to keep their customers and find new ones in a tough economy. Some salespeople are guilty of “inactions” that hurt their results. More…

10 things your co-workers never want to hear about again


July 5, 2010 by Bob Hill

Frequent conversations about these 10 topics could cause other employees to avoid you at all costs:   More…


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2010-07-30 16:02