There’s yet more pressure on 600,000 businesses to reduce their greenhouse gas (GHG) emissions: Future sales depend on it! More…

As far as employment laws go, the Family and Medical Leave Act (FMLA) is one of the most complicated, as one company found out when it made a common mistake. More…

Your company’s Web-use policy is usually a collaborative effort that includes legal counsel, IT expertise, HR insight and executive oversight. When top level managers give Web policies a review, it’s important to keep in mind a careful balance … More…

Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad. Share these possibilities with your salespeople:

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In a recent interview with The Huffington Post, the Oracle of Omaha shares some honest (albeit unexpected) wisdom. More…

Some prospects look at changing suppliers the same way they look at divorce – it’s painful. Getting a prospect to switch to you involves removing the pain. More…

New research casts doubt on the ability to measure the value of IT spending. More…

Do your customers see you as nothing more than a vendor, and not as a trusted consultant? If so, here’s how to make the switch.
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You hate to think that any employee would try to defraud your company. But it happens … a lot.  Here’s who does it. More…

Business experts monitor these little-known statistics very closely, as they’re often solid indicators of where the economy is headed in the months ahead:  More…

If your customers and prospects can’t quickly explain why you’re different from others in your industry, you may be in trouble, especially during an economic slump.
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Business travel isn’t without its technology hiccups.  Most road warriors are becoming more and more dependent on gadgets to keep them productive and connected on business trips. To make sure you’ve got tech backup, More…

“In this economy, be grateful to have a job.” You hear that a lot these days, but what happens when that’s not enough anymore? More…

If the decision were up to you, how would you put these four key areas of the U.S. economy back on track? More…

Everybody’s still trying to cut costs anywhere and everywhere they can. But what if your customers told you you’d have to take steps to lower their expenses … even if it drove your own up? More…

Want to  make your  customers or clients happier with you? Let them pay their bills electronically. More…

Demoting an employee immediately after she returns from maternity leave sounds like a recipe for disaster – so how’d this company do it and win in court? More…

Businesses that see global warming as a hoax just got punched in the nose. More…

Salespeople get a lot of advice about what they must do to keep their customers and find new ones in a tough economy. Some salespeople are guilty of “inactions” that hurt their results. More…

Frequent conversations about these 10 topics could cause other employees to avoid you at all costs:   More…