April 3, 2012 by Bob Hill
Posted in: Customer service, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing
This story proves that when you can’t get satisfaction, calling in a bomb threat is most definitely NOT the way to go.
Jeffrey Strobell, of Murray, UT, was mad as hell and decided he wasn’t going to take it anymore.
Strobell, 30, called in a bomb threat to Gateway Security after being mistreated by a customer service rep at the company’s local office.
Strobell’s major faux pas?
He called the threat in from his office phone … the same phone he used to call customer service 10 minutes prior … and he neglected to block the number.
When police arrived at Mountain West Material 30 minutes later, Strobell was still sitting at his desk, and the Gateway numbers were still displayed on his phone screen.
The moral: Sure, a bomb threat is quicker than filing a formal complaint, but chances are your service request won’t be resolved ASAP, especially if the company needs to evacuate its building.
Source: The Consumerist