There are words you hear in the workplace and from customers that might sound good — until they’re put into context. Then they take an ugly turn. More…
These are five of the top business card mistakes. Are you guilty of any? (more…)
The latest advertising campaign from Kimberly-Clark starts out as cute but veers dangerously close to being creepy. It’s a celebration of a toilet-trained child’s “first flush.” More…
What’s the best way to take care of your customers? Consider the results of a recent survey, which asked customers, “What do you want from a salesperson?” and “What would be the number one attribute of your favorite salesperson?” More…
New research has revealed what makes the ideal LinkedIn post. More…
Leaders can’t always be there to provide the best response. More…
A happy salesforce is a productive salesforce, which is why these three simple tips are a perfect way to energize reps in a down economy: More…
“Do Not Reply” … that’s kind of a harsh way to tell people you don’t monitor an email address from which email is sent. More…
A new survey of CEOs nationwide reveals the surprising metric they feel has had the most impact on business over the past year. More…
Poor, ineffective listening can cause communication breakdowns, damage relationships and lower trust between you and your prospects and customers. How do you make customers feel like they’ve been heard? More…