Special Report
-
5 words that reflect (and even encourage) failure
There are words you hear in the workplace and from customers that might sound good — until they’re put into context. Then they take an ugly turn. More…
-
These are five of the top business card mistakes. Are you guilty of any? (more…)
Latest News & Views
-
A cute — but slightly creepy — TV ad from Kimberly-Clark
by Charlie WalkerThe latest advertising campaign from Kimberly-Clark starts out as cute but veers dangerously close to being creepy. It’s a celebration of a toilet-trained child’s “first flush.” More…
Posted in: communication, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing
-
The No. 1 customer requirement today
by Ken DooleyWhat’s the best way to take care of your customers? Consider the results of a recent survey, which asked customers, “What do you want from a salesperson?” and “What would be the number one attribute of your favorite salesperson?” More…
Posted in: customer loyalty, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing, training
-
4 secrets to LinkedIn post perfection
by Christian SchappelNew research has revealed what makes the ideal LinkedIn post. More…
Posted in: communication, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing, online marketing
-
5 questions every employee should be able to answer
by Bob HillLeaders can’t always be there to provide the best response. More…
Posted in: In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing, sales management, training
-
3 simple, no-cost ways to boost motivation & morale
by Bob HillA happy salesforce is a productive salesforce, which is why these three simple tips are a perfect way to energize reps in a down economy: More…
Posted in: In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing, sales management
-
4 better ways to say ‘DO NOT REPLY’ in email
by Christian Schappel“Do Not Reply” … that’s kind of a harsh way to tell people you don’t monitor an email address from which email is sent. More…
Posted in: Email Strategies, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing
-
The most crucial sales metric of the year is …
by Bob HillA new survey of CEOs nationwide reveals the surprising metric they feel has had the most impact on business over the past year. More…
Posted in: In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing, sales management
-
11 ways to improve listening skills
by Ken DooleyPoor, ineffective listening can cause communication breakdowns, damage relationships and lower trust between you and your prospects and customers. How do you make customers feel like they’ve been heard? More…
Posted in: communication, In this week's e-newsletter - Sales & Marketing, Latest News & Views - Sales & Marketing
