Frequent conversations about these 10 topics could cause other employees to avoid you at all costs:   More…

Warning: 80% of customers who switched suppliers last year were “satisfied” with their existing supplier at the time, according to a recent survey. More…

Should Twitter be an important element in your sales & marketing efforts? More…

When you send a message to a prospect and receive either no feedback or negative feedback, ask yourself if you blew past any of these communication red lights. More…

One of the hottest phrases in business today is “24/7.” Recognizing that we’re in a very competitive and very global economy, there’s a growing awareness that we have to be available around the clock to meet customer needs. More…

Salespeople love the sound of their own voices. Sometimes that’s a good thing. But to close deals, the best salespeople have to know when to talk and when to listen. More…

When times are tough, employees may read scary implications into everything from how often bosses close their office doors to what they order for lunch. More…

Business owners have a tough balancing act when it comes to employee motivation these days. More…

Ever click “send” on an e-mail – and regret it later? It’s happened to most of us – in fact, nearly 8 in 10 executives admit to making a mistake sending e-mail. More…

Coming up with great ideas is one thing. Persuading people those ideas are truly great is quite another. More…

Companies are looking for new ways to build connections in tough times – which means the old communication barrier between senior level executives and lower-level employees is disappearing. More…