More than two-thirds of new customer defections are caused by indifferent or unhelpful responses from salespeople when complaints develop, according to a Forum Corporation study. More…

Here’s a breakdown on why customers leave, according to a recent survey. More…

Here are three ways to ensure your best accounts aren’t stolen by hungry competitors — and you build stronger buyer relationships in the process:  More…

How your salespeople handle it when customers complain will determine whether those customers remain loyal or switch to competitors. More…

Football coaches devoted to the running game have a saying: When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, three things can happen, and two of them are bad, says William T. Brooks, author and sales consultant: More…

Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad:

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