Here are three tips that will help your salespeople find new business. Share them at your next sales meeting. More…

The first step toward great customer service is to look at the employees in your organization who have lots of customer contact — salespeople. More…

Steering clear of these common stumbling blocks will give you an edge. More…

When your Sales team forms great relationships with other departments (Customer Service, Fulfillment, etc.) in your company, it’s a beautiful thing — customers are happier, business increases and so on. But how do you get there? More…

A growing amount of service quality research has found measures of “satisfaction” as poor predictors of the most important of all customer service goals: Will customers who buy once keep coming back for more?

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Let’s face it, people don’t so much buy a product anymore as they do a brand. It’s the idea behind most marketing campaigns. With that in mind, here are some of the sexiest brands in America, as well as what makes them so irresistible.   More…

Covering these essentials is what made others successful. More…

Today, quality of service has become so essential that those who lead the way in service excellence have a powerful competitive advantage. More…

Few companies’ success is as inextricably linked to its CEO as that of Apple Computers, one of the tech sector’s big winners despite the down economy. And now the public is getting a look at how Steve Jobs relates to the folks who buy and use his products. More…

Good customer service isn’t the sole province of a customer service department. It’s more of a companywide attitude. Does your company have the right attitude? More…

If you haven’t seen this attack video yet, you will soon. In fact, you may want to show it to your service reps as a warning of what can go wrong if you don’t treat customers with respect. More…