BusinessBrief.com » tag » customers

5 key reasons customers leave


March 19, 2010 by Ken Dooley

Why do customers take their business elsewhere? Sure, sometimes it’s about dissatisfaction with the quality or price of the product or service. More often, though, it’s about dissatisfaction with people. More…

Do your people know about these 7 sales killers?


March 16, 2010 by Ken Dooley

Learning what kills potential sales is just as important as knowing how to close deals. More…

Alert: The new worst-paying customers


March 10, 2010 by Jennifer Azara

money

Beware! There are two types of customers who may be falling into the “slow pay” category. And they’re the last ones you’d suspect. More…

Are your salespeople aware of this major customer focus?


March 4, 2010 by Ken Dooley

A clear shift is taking place with what prospects are thinking.  More…

8 ways your customers are changing


February 10, 2010 by Bob Hill

Competition, economics and the digital age are among the contributing factors to these eight recent buying trends: More…

Sponsored tweets: The newest trend in online marketing


January 26, 2010 by Bob Hill

Everyday Twitter users with a substantial number of followers are making thousands of dollars a month, promoting other companies’ products and services via their own personal tweets. More…

How online data is changing the way sales are won


January 8, 2010 by Bob Hill

The Web has opened a whole new universe of possibilities for boosting sales. Here’s how some of the best in the business are cashing in. More…

Spending up, housing down: What it means for Sales


January 1, 2010 by Bob Hill

Consumer spending and the housing market are two leading indicators of economic recovery. So what does it mean for sales when one’s up and one’s down? More…

The troubling trend that can wreak havoc on your cash flow


December 23, 2009 by Jennifer Azara

You know those bigger companies in your customer database? They could be becoming a bigger pain in the you-know-what. More…

Sales secrets of 3 companies that thrived during the downturn


December 22, 2009 by Bob Hill

sales-sheet

More than 50% of sales managers say the biggest obstacle to closing is buyers’ shrinking budgets, according to a recent PBP Media survey. These three companies aren’t only immune to that obstacle, they’re thriving on it: More…

The new normal for finance: Lessons from the downturn


November 9, 2009 by Carol Katarsky

Debate the causes all you want, but the fallout of this recession is clear: Business leaders will have to permanently change some of their thinking about finance. More…

Regaining lost customers


October 7, 2009 by Ken Dooley

Losing old customers is always upsetting, but it can be especially devastating in today’s economy. There’s a proven process for getting them back. More…

Top strategies for dealing with customer complaints


September 25, 2009 by Ken Dooley

Football coaches devoted to the running game have a saying: When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, three things can happen, and two of them are bad, says William T. Brooks, author and sales consultant: More…

Why ‘Made in the U.S.A.’ is sooooo good for business right now


July 21, 2009 by Bob Hill

The simplest ideas are often the best ones. And three recent surveys from Gallup, Yankelovich and BIG Research prove why one of the oldest selling tools in the book is making a major comeback. More…

What every CEO can learn from Fortune 500’s biggest losers


July 20, 2009 by Bob Hill

sales2

This year’s Fortune 500 proves that despite the down economy, there are three things American consumers simply cannot do without - oil, cars and drugs. While several big-name corporations continue to thrive, we look at 10 companies that experienced epic meltdowns during the past year (and what led to their undoing):  More…

What makes these 10 companies the absolute best at customer loyalty?


July 1, 2009 by Bob Hill

leasership4

There’s no one better at boosting buyer loyalty than these 10 companies. But what’s even more intriguing are the two practices they all have in common, and you don’t have to be big to implement them at your company. More…

The biggest complaint about salespeople


June 15, 2009 by Jim Giuliano

What’s the leading complaint customers make about salespeople in today’s difficult economy? Ask your staff this question and you may get a range of answers, but probably not the correct one. More…

Do ‘no questions’ returns work? You bet — especially in a recession


June 15, 2009 by Bob Hill

Economists warn that unemployment rates will most likely remain high, which means consumers will remain wary.  Under  those conditions, some types of return guarantees work wonders, and one company proved it. More…

Strategies for dealing with customer complaints


June 9, 2009 by Ken Dooley

Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad:

More…


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2010-03-19 16:05