BusinessBrief.com » tag » Leigh Thompson

4 strategies that establish trust in negotiations


January 27, 2010 by Ken Dooley

Trust in a negotiation is like lubricant in a car engine: things go a lot smoother when it’s present. So how can your salespeople repair trust once a customer thinks it’s been broken? More…

Dealing with the customer who’s been wronged (or who thinks so)


June 15, 2009 by Ken Dooley

That big customer is angry and ready to bolt. What now?
More…


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2012-02-08 17:30

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