» tag » loyalty

Top-notch service starts up the company ladder

November 14, 2012 by Christian Schappel

Great loyalty building customer service doesn’t start with your customer-facing reps. More…

Using ‘mavens’ to improve your business

July 2, 2012 by Bob Hill

“Mavens” are very often the best – or worst – friends a business or industry can have.  More…

10 reasons employees hate their employers

April 11, 2012 by Jim Giuliano

It isn’t all that complicated to instill loyalty in employees — especially the good ones.


2 counterintuitive ways to boost loyalty

March 13, 2012 by Bob Hill

Here are two proven tactics sales organizations that maintain consistently high levels of satisfaction use to go above and beyond to measure satisfaction and boost buyer loyalty:  More…

3 strategic drivers crucial to closing rates

March 5, 2012 by Bob Hill

In order to achieve breakthrough results in 2012, managers need to focus on three strategic drivers:   More…

Top 10 selling skills, according to customers

September 20, 2011 by Bob Hill

When the research team at a prestigious sales training company asked more than 1,000 customers to describe a top-notch salesperson in one word, these were the 10 most common responses:  More…

Proven resource that boosts sales, loyalty in tough times

September 5, 2011 by Bob Hill

Customer loyalty has never been more important to a company’s long-term success. More…

Better leads, more sales: 4 ways to make it happen

August 1, 2011 by Bob Hill

Sales organizations that thrive know how to pinpoint where their best opportunities lie (and how to capitalize on them).  More…

4 Habits of Highly Effective Sales Organizations

July 12, 2011 by Bob Hill


Here are the four common practices of world-class sales organizations any manager can incorporate to achieve top-tier results:  More…

Turning casual buyers into loyal customers: What every business needs

June 16, 2011 by Charlie Walker

Savvy businesses are realizing the key to long-term success is finding a way to turn casual buyers into loyal, long-term customers. Easier said than done, of course. But here’s the best place to start. More…

4 ways to capitalize on buyers’ needs – and close

May 23, 2011 by Bob Hill

There’s a significant gap between what buyers want and what salespeople think they want.  More…

Daily deals are catching on – boosting sales, loyalty

May 18, 2011 by Charlie Walker

Been watching online daily deal offers from the sideline, waiting to see if they’ll catch on? It might time to jump in the game. More…

10 resolutions every sales manager should make

January 11, 2011 by Bob Hill


A well-known business expert lays out his ideas for how every sales organization can boost sales, loyalty and profits in the year ahead.  More…

Keys to selling value in a buyer’s market

December 16, 2010 by Bob Hill

Today’s salespeople face three consistent challenges to earning (and keeping) a buyer’s business:  More…

The top 10 ways to build loyalty, long-term customer relationships

November 25, 2010 by Bob Hill

Repeat business is the foundation of a positive revenue stream. With that in mind, here are 10 strategies salespeople can use to cement their bond with buyers, and, ultimately, boost sales and loyalty. More…

20-Minute Sales Meeting: Value-added presentations

October 28, 2010 by Ken Dooley

The No. 1 goal of every sales presentation should be: Keep buyers focused on value rather than price. How can you do this? More…

This management skill leads to 27% higher profits

October 19, 2010 by Bob Hill


A Gallup poll confirms there’s one common trait that overshadows all others when it comes to effective leadership.  More…

Service tune-up that’ll boost sales, loyalty

September 9, 2010 by Bob Hill

Research shows nearly 85% of customers who leave their suppliers do so because of poor service after the sale. Here are five ways to ensure your service is always top-notch — and customers keep coming back: More…

Ways to maintain an edge that boosts sales & loyalty

August 19, 2010 by Bob Hill

Here are four steps sales pros can take to maintain strong relationships with their existing buyers and avoid losing them to aggressive competitors: More…

The No. 1 way retail companies hope to boost sales

July 9, 2010 by Bob Hill

Retail’s new strategy is a major gamble, but it may hold a valuable key to increasing sales now and in the future.  More…


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2017-09-25 16:40

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