5 traits good employees want to see in their bosses
December 17, 2012 by Jim Giuliano
Good employees tend to ask themselves five key questions about a manager before they’re willing to grant that manager their loyalty.
December 17, 2012 by Jim Giuliano
How a firm increased output 6.8% by making one change
October 24, 2012 by Jim Giuliano
The goal of performance reviews is supposed to be improved performance, right? Here’s how one company made that goal a reality — at no cost to the employer.
Questions that increase productivity, performance
July 27, 2012 by Bob Hill
The more-with-less marketplace dictates managers elevate the overall performance of existing staffers. This requires a great deal more emphasis on individual training and development. More…
4 questions every manager should ask at mid-year
June 19, 2012 by Bob Hill
In football, halftime is the point when both teams head back into the locker room, assess their performance, and map out a formula for success in the second half of the game. In many ways, running a business is no different. More…
14 pieces of top-notch business advice from Mark Zuckerberg
May 7, 2012 by Bob Hill
In this collage of video clips from the past 10 years, Zuckerberg lays out how to build a performance-based business, while connecting with your customers online: More…
Why those mediocre performers are still kicking around
April 10, 2012 by Jennifer Azara
Of course if you’re saddled with a real stinker you’re going to look to replace that staffer. But what about those employees who aren’t failing miserably but aren’t going gangbusters either? More…
Employee incentives: 3 big mistakes — and how to avoid them
March 26, 2012 by Dan Wisniewski
When incentive programs fail, it doesn’t just create confused, frustrated and resentful staff. It can also kill morale and productivity – in other words, the opposite effect of what was intended. More…
4 coaching techniques that electrify performance
March 6, 2012 by Bob Hill
Here are four specific ways great coaches can keep salespeople motivated to reach their peak potential: More…
Errors that drive up your unemployment comp costs
February 29, 2012 by Jim Giuliano
Before you or one of your managers lets someone go, check to make sure no one stumbles over one of these seven mistakes.
Why 14% of employees hate their bosses
February 28, 2012 by Jim Giuliano
In a national survey, one out of every seven employees gave the same reason for hating the boss.
Got a ‘bad apple’? The problem could be worse than you think
January 18, 2012 by Jim Giuliano
Every company has a slacker, and it’s no big deal, right? It’s a very big deal, according to one study.
The warning signals that you hired a loser
January 2, 2012 by Jim Giuliano
How to tell when Mr. Right in the interview turns out to be Mr. Wrong on the job.
5 ways to turn customer satisfaction into customer loyalty
October 25, 2011 by Ken Dooley
To turn customers into long-time buyers you’ve got to develop the “caretaker profile.” More…
5 common obstacles that prevent good leaders from becoming great
September 8, 2011 by Bob Hill
Some execs are held back by these simple missteps. More…
Nationwide report shows pay increases
July 13, 2011 by Jim Giuliano
A three-year study of salary increases (and decreases) shows what employers have been paying and are planning to pay.
‘I want more money’: Best ways to respond
July 6, 2011 by Jim Giuliano
Even if you think you know what the answer will be to a demand for a raise, you can make the situation better by first following a simple procedure. More…
The oversight that’s killing sales & profits
July 6, 2011 by Bob Hill
A new study reveals the eventuality most companies fail to plan for, and the negative impact it has on productivity, revenue and morale. More…
The crucial management skill that boosts revenues 19%
June 13, 2011 by Bob Hill
If you’re not doing this, you could be missing out on a major chunk of revenue. More…
How to develop a comp plan that maximizes sales, satisfaction
April 12, 2011 by Bob Hill
It’s the age old question: How do you build a compensation plan that encourages salespeople to close deals for the right reasons? More…
3 ways to deal with ego-driven salespeople
March 23, 2011 by Bob Hill
Whether you’re talking about sports, film or Sales, the same holds true – the ego grows in direct proportion to success. More…
