3 leading reasons why customers leave
October 19, 2011 by Ken Dooley
There are three situations customers usually find unacceptable: More…
October 19, 2011 by Ken Dooley
Win the emotional battles that lead to more sales: 4 tactics
October 17, 2011 by Bob Hill
With tighter budgets and fierce competition upping the ante, it’s more important than ever to seize any possible advantage and gain the upper-hand. More…
The top 5 things customers want from their salesperson
April 15, 2011 by Ken Dooley
Here are the five characteristics of salespeople that customers ranked in order of importance in a recent survey: More…
Make it easier for people to unsubscribe: Here’s why
February 10, 2011 by Charlie Walker
Parting ways with customers on your e-mail lists doesn’t have to mean saying goodbye. More…
Earning – and – keeping customers’ trust: 4 keys
January 7, 2011 by Ken Dooley
Closing a sale is no longer just a matter of being on good terms with the customer or overcoming objections. It’s now a matter of trust. More…
3 leading reasons customers leave?
December 20, 2010 by Ken Dooley
Some salespeople like to blame price as the reason a long-term customer is lost. Others blame a service issue. But the reality is, it’s rare that either is ever the true culprit. More…
Common traits of top closers
November 8, 2010 by Bob Hill
Not everyone can duplicate what makes a sales superstar great, but instilling these four traits in your salespeople could have a major impact on closing rates. More…
Get more customers to open your e-mail
September 27, 2010 by Charlie Walker
The verdict is in: E-mail has become a victim of its own success. But it can still be a money maker — if you focus on two specific areas. More…
Taking the sting out of angry customers
February 17, 2010 by Charlie Walker
How did this happen? The customer didn’t like the new rep. There were mistakes in the billing paperwork. The product arrived damaged. And finally, that customer decided to take his business elsewhere. More…
