A growing amount of research has found satisfaction is a poor predictor of the most important of all customer service goals: Will customers who buy once keep coming back for more? The research pinpoints five myths about customers. More…

If you had to guess the percentage of Americans who dwell on the dark side of the digital divide, what would it be? 5%? 10%? What about 20%? More…

Does it annoy you when those dancing pop-up ads merrily skip across your screen when you go to a website? What about those uninvited, animated come-hither characters? More…

Nobody likes clutter – especially on a Facebook page seeking to build fan support. More…

Here are six closing myths that can lead to lost sales and extended selling slumps. They’re worth sharing at your next sales meeting. More…

Statistics say this underutilized resource could be the best way to send sales skyrocketing. More…

A new Wall Street Journal study reveals consumer confidence is sagging again, but this time Obama’s not to blame.  More…

There’s proof: Research shows a direct correlation between a company’s ability to manage customer experiences online and the revenue that company generates. More…

Valuable research uncovers the top reason most customers complain, and what drives them into the arms of competitors.  More…

In order to close deals, salespeople have to break down each customer on an account by account basis. Here’s how:  More…

It’s the age old question: How do you build a compensation plan that encourages salespeople to close deals for the right reasons?  More…

It’s estimated that four out of five deals are closed with buyers who’d previously rejected a similar offer. So prospects who rejected you yesterday may be ready to buy right now if you approach them the right way. More…

Recently, we posted a list of “The Top 10 Things Salespeople Shouldn’t Be Doing.” With that in mind, here are the top 10 things salespeople should be doing right now:  More…

There’s a large segment of the market companies are overlooking: the Pre-K crowd. More…

Has your IT team moved to the new Solid State Disk drives for storage of important data and applications? Have you asked them the right questions about this new technology?

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Here’s one way to ramp up the ROI of your holiday e-mail blitz. More…

Repeat business is the foundation of a positive revenue stream. With that in mind, here are 10 strategies salespeople can use to cement their bond with buyers, and, ultimately, boost sales and loyalty. More…

Not everyone can duplicate what makes a sales superstar great, but instilling these four traits in your salespeople could have a major impact on closing rates. More…

Between tight budgets and stalling prospects, there are plenty of obstacles for salespeople to overcome these days.  More…

Here are five strategies the best in the business use to think like their buyers and, ultimately, close more sales.  More…