The 7 common reasons why sales are lost
October 12, 2012 by Ken Dooley
It happens. A sale that should have been made slips away. Do you and your salespeople know why?
October 12, 2012 by Ken Dooley
Why 50% of customers leave
September 24, 2012 by Jim Giuliano
What keeps customers? The answer comes in another question: What loses them?
Gain a competitive edge via top-notch service: 3 ways
September 19, 2012 by Ken Dooley
A satisfied customer is someone who has had a pleasant experience. A loyal customer is someone who has a relationship with you, values it and resists change. More…
A self-blackmailing service? Oh, yes!
September 14, 2012 by Christian Schappel
Procrastinators, take note: If you’re serious about getting work done on time without the last-minute crunch, a new service will hold you to it. More…
6 keys to success in a buyer’s market
August 15, 2012 by Bob Hill
A marketing expert and scholar breaks down the keys to success in a buyer’s marketplace. More…
4 ways to attract the best employees — and more customers
August 1, 2012 by Jim Giuliano
A paycheck alone won’t lure your best employees to work enthusiastically these days or attract new, bright people to your organization.
Using the web to boost customer loyalty and sales
July 27, 2012 by Jim Giuliano
Your people in Sales and Service hold a no-cost key to creating more business.
3 proven factors that boost email response rates
July 23, 2012 by Bob Hill
The first challenge is getting prospects to open your email messages. The next is ensuring that they read your copy and, eventually, click through. More…
How one company turned negative customer feedback into gold
April 27, 2012 by Bob Hill
One company’s low-cost approach to customer feedback resulted in a major boost to sales, satisfaction and loyalty. More…
Do your salespeople understand the changing role of customer relationships?
April 12, 2012 by Ken Dooley
While many companies have Customer Service departments, the people most responsible for customer loyalty are the salespeople. They know when their customers are having problems and solve them early. More…
Online subscription marketing: It just might work for you
March 20, 2012 by Bob Hill
Following in the footsteps of companies like Netflix, a lot of companies are moving toward an online subscription model that locks customers into monthly rates. More…
8 tips for effective after-sale service
December 30, 2011 by Ken Dooley
Effective after-sales service is not a slogan, advertising program, a button that everyone wears, or a banner touting a “we care attitude.” It is a mindset that good salespeople develop to improve customer satisfaction and retention.
10 industries with the worst customer service
October 25, 2011 by Jim Giuliano
If you’re in one of industries on the list, the good news is that you won’t have to work very hard to outshine your competition. If you have to avail yourself of the services of one of the 10 worst, there is no good news.
How ‘service with a smile’ provided a 37% increase in profits
August 26, 2011 by Bob Hill
In these trying times, numbers prove it’s the little things that are keeping customers – and employees – satisfied. More…
What makes customers loyal — and what doesn’t
May 25, 2011 by Bob Hill
Valuable research uncovers the top reason most customers complain, and what drives them into the arms of competitors. More…
Are your managers prepared to grow your business?
May 23, 2011 by Jennifer Azara
Many companies are shifting their focus from cost-cutting to growth. But are the people who’ll be driving that process – your company’s management team – up to the challenge? More…
Beware of cloud services contracts
April 13, 2011 by Valerie Helmbreck
Your IT team may have sold you on the savings they’ll realize from using cloud computing technology, but be careful about letting them sign cloud vendor contracts. There are some risks you’ll want to be sure they understand before signing on the dotted line.
The No. 1 reason customers leave
April 12, 2011 by Bob Hill
A new study reveals the most common reason customers stop doing business with a company — and it’s not about price. More…
3 leading reasons customers leave?
December 20, 2010 by Ken Dooley
Some salespeople like to blame price as the reason a long-term customer is lost. Others blame a service issue. But the reality is, it’s rare that either is ever the true culprit. More…
Turning complainers into repeat customers
November 29, 2010 by Ken Dooley
Here’s something worth passing along to your team: Customers who have problems and complain are giving your company a chance to keep their business. More…
