Effective after-sales service is not a slogan, advertising program, a button that everyone wears, or a banner touting a “we care attitude.” It is a mindset that good salespeople develop to improve customer satisfaction and retention.
If you’re in one of industries on the list, the good news is that you won’t have to work very hard to outshine your competition. If you have to avail yourself of the services of one of the 10 worst, there is no good news.
In these trying times, numbers prove it’s the little things that are keeping customers – and employees – satisfied. More…
Valuable research uncovers the top reason most customers complain, and what drives them into the arms of competitors. More…
Many companies are shifting their focus from cost-cutting to growth. But are the people who’ll be driving that process – your company’s management team – up to the challenge? More…
Your IT team may have sold you on the savings they’ll realize from using cloud computing technology, but be careful about letting them sign cloud vendor contracts. There are some risks you’ll want to be sure they understand before signing on the dotted line.
A new study reveals the most common reason customers stop doing business with a company — and it’s not about price. More…
Some salespeople like to blame price as the reason a long-term customer is lost. Others blame a service issue. But the reality is, it’s rare that either is ever the true culprit. More…
Here’s something worth passing along to your team: Customers who have problems and complain are giving your company a chance to keep their business. More…
Prospects need answers to three specific questions before they’ll risk leaving an incumbent supplier. More…
Research shows nearly 85% of customers who leave their suppliers do so because of poor service after the sale. Here are five ways to ensure your service is always top-notch — and customers keep coming back: More…
More than 70% of prospects say they’d be willing to pay as much as 10% more for a product or service if a company … More…
If your selling processes haven’t changed and your closing rates have dropped anyway, a well-known sales expert has two theories as to what’s hurting your business. More…
When one of your salespeople claims that a customer left for a lower price, you’re probably hearing an excuse. More…
Today, quality of service has become so essential that those who lead the way in service excellence have a powerful competitive advantage. More…
Why do customers take their business elsewhere? Sure, sometimes it’s about dissatisfaction with the quality or price of the product or service. More often, though, it’s about dissatisfaction with people. More…
With all the creature comforts available today, it doesn’t seem right to tell someone to enjoy being uncomfortable. But being uncomfortable in certain areas may be good advice for salespeople. Why? More…
One of the hottest phrases in business today is “24/7.” Recognizing that we’re in a very competitive and very global economy, there’s a growing awareness that we have to be available around the clock to meet customer needs. More…
The projections are in, and the results show some clear winners and losers. More…
Any organization with road warriors knows that having Web access on the go can be a big productivity booster, but the big question is: How many companies are willing to pay for their workers to be connected in flight? More…
| NASDAQ | 2905.66 | ||
| S&P 500 | 1344.90 | ||
| GOOG | 596.33 | ||
| NOVL | 0.00 | ||
| GE | 19.02 | ||
| IBM | 193.64 |
