Only one in 10 purchasing agents feels that salespeople really listen to them during sales presentations, according to a recent survey by the National Association of Purchasing Agents.

What causes salespeople not to listen when prospects try to communicate critical info that may make the difference between a sale and a stall?

Here are the leading reasons, according to sales consultant Keith Rosen:

1. Thinking about something else while the prospect is talking? Thoughts about the next sales call or what you have to say to close the sale may cause you to miss critical info.
2. Wanting to get to what you think the prospect needs to hear to make a buying decision.
3. Dismissing or ignoring the prospect’s question or objection in favor of what you think is more critical information.
4. Faking listening so his or her comments won’t get in the way of your presentation.
5. Listening to only what you want to hear. If you agree with the prospect’s comment, you listen. If not, you try to change the subject as soon as possible.
6. Anticipating what the prospect is going to say based on what you see, not what you hear. Passing judgment based on subjective factors such as age or appearance may be the biggest barrier to effective listening.
7. Ignoring body language such as facial expressions, physical gestures, eye contact and vocal intonation.

Tags: Keith Rosen, National Association of Purchasing Agents