businessbrief.com/salesmarketingupdate » USPS to refund direct mail failures

USPS to refund direct mail failures

May 3, 2011 by Charlie Walker
Posted in: communication, sales management, Special Report - Sales & Marketing

Direct mail

The U.S. Postal Service (USPS) wants to convince companies direct mail is an economical and efficient way to reach customers — and it’s ready to issue refunds to companies if their advertising campaigns fail.

“Mail Works Guarantee” is an attempt by the USPS to beef up its current 3.1% slice of the U.S. media advertising pie.

How it works: Advertisers that mail between 500,000 and 1 million pieces of direct mail over two years will be eligible for a refund of up to $250,000 in postage costs, if their campaigns fail to meet expectations.

However, the program isn’t available to everyone just yet. A trial run is being offered to 16 companies that spend at least $250 million a year on advertising (and very little of that on direct mail).

Those companies will have the price-of-postage back guarantee, for their efforts involving Standard Mail and First-Class Mail.

Each company will pay standard prices for current products, just like everyone else, and are eligible for a refund only if the experimental run doesn’t meet the expectations assigned to their company.

The trial advertisers will include industry representatives from the retail, services, food and automotive segments (among others) that spend at least $250 million a year on advertising.

What’s in it for the USPS? It’s hoping to stir up volume — and income — from businesses that don’t use direct mail (yet).

The test is slated to begin in mid May.

Info: A more detailed explanation of the trial program can be found at the Postal Regulatory Commission’s website.

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  • http://www.newloyaltyusa.com Sarah Bender

    Only available to companies with 250 million per year in advertising (most of us know who they are…) so this is another example of big business reaping government benefits and smaller organizations getting NO incentives and NO guarantees. The post office should know that the majority of Standard Class mailers are businesses with advertising budgets of less than 2 million per year. A more valid test would be by business tiers so that real statistics across different levels can be gaged. To include only the big guys who already have advertising clout and brand recognition is not much of a test.

  • http://www.mccarthyandking.com Bob McCarthy

    This is such a silly idea – and an act of desperation on the part of the USPS.

    Chances are this money-back guarantee is going to be offered to advertisers with a branding mindset, not a direct response mindset.

    They will approach these campaigns as they always do with brand-focused creative and little else.

    I say this because if they understood direct response, they would have already tried and tested direct mail – and it would have succeeded or failed on its own merit.

    That said, if these advertisers are smart, they will use this postage refund promise to test many different list segments, offers and creative. Most of these test cells will fail, of course, – and presumably they will get their refund – but a few winners could be uncovered.

    But that’s not what brand advertising does.



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