Ever click “send” on an e-mail – and regret it later? It’s happened to most of us – in fact, nearly 8 in 10 executives admit to making a mistake sending e-mail.
It could be something as simple as a typo, or as serious as a confidential message sent to the wrong recipient.
Either way, it’s embarrassing – and avoidable. Here’s how you can make sure your e-mails stay error-free.
- Clear your desktop of all distractions when you plan to respond to e-mail. If you don’t have time to respond right away, let the person know when they can expect to hear back – and wait to compose the message when you’re free of distractions.
- Wait until you’ve completed the message before selecting recipients.
- Run spell-check.
- Only copy those people who need to be in on the conversation – and think carefully before hitting “reply all.”
- Attach documents as soon as you refer to them in the e-mail – and verify they’re the right ones.
- Always keep your tone professional.
- If you’re upset, cool down before you hit send – and it’s an even better idea to talk in person.